Core System Upgrade

Core System Upgrade Information

  We have upgraded our Core System and Online banking with your best interest in mind to stay ahead of the technology curve and continue to bring you innovative products and services. 
  • Your account number.
  • Your checks will function as normal and will not need to be reordered.
  • Debit cards, along with PIN numbers, will remain the same.
  • Credit cards will not change.
  • Pre-Authorized payments and direct deposit will remain the same. 
  • Routing and Transit numbers are still 304982235.
  • Online Banking will have a new log in process and you will need to re-enroll, as a new user, on Thursday, November 3, 2022.
  • Mobile Banking is integrated with Online Banking. You will need to download a new app and you will need to re-enroll with a new Username and Password. 








FAQ (Frequently Asked Questions) 

Q: Why does SFCU need to make this core system upgrade?
A: We are upgrading with your best interest in mind to stay ahead of the technology curve and continue to bring you innovative products and services.  

Q: When is the upgrade actually happening and when will you be closed?
A: We will be terminating our current system on the evening of October 31st.  We will be closed November 1st and 2nd with the new system beginning on November 3rd.                                    

Q: Why is this upgrade happening during the week?
A: We felt it was in the members' best interest to complete this during the week and at month-end. This should inconvenience our members the least. 

Q: Will my member number or account number change? 
A: No

Q: Will my debit card still work during the upgrade when you are closed?
A: Yes, but it will have a daily maximum limit of $1,500 for point-of-sale purchases, if you have the funds available.

Q: If I need cash during the upgrade time when you are closed, will the ATM work? 
A: Yes, with the exception of the Dakota Dunes branch as that ATM will be down from Friday, October 28th through Wednesday, November 2nd.  All other ATMs will have a daily maximum limit of $500, if you have funds available.  

Q: Will I have access to Online Banking, Mobile App, or Telephone Teller?
A: Unfortunately, they will not be available after 3:00 PM on Monday, October 31st until                                   Thursday, November 3rd at 9:00 AM.

Q: Will anything change in Online Banking or Mobile Banking after this upgrade?
A: Yes, for Online Banking you will need to re-enroll with a new Username and Password.  For Mobile Banking, there will be a new app that you will need to download from the app store named Siouxland Federal CU and then re-enroll as a first-time user with a new Username and Password. Debit card controls will also need to be set-up again with either Online Banking or with the Mobile app.
 
Q: How do I access Mobile Banking after the upgrade? 
A: Go to the app store and download the Siouxland Federal CU mobile app and then set-up your Username and Password as a first-time user

Q: Will branches be open on November 1st and 2nd? 
A: No 

Q: Will drive-thru or ITMs services be open on November 1st and 2nd? 
A: No, a printed statement will be mailed, since e-statements will not be available
 
Q: Will there be a delay in receiving my October statement due to the upgrade? 
A: No, a printed statement will be mailed, since e-statements will not be available

Q: I currently have a direct deposit set up; will that work while you are closed? 
A: Yes

Q: I currently have Bill Pay; will my scheduled payments be affected during the upgrade dates? 
A: Yes, they will not be posted until November 3rd

Q: Will my scheduled transfer and payments in Online Banking continue to work?
A: Yes, however, we recommend you copy or print off all of your payees with their account numbers and addresses under the Bill Pay Payment Center to have for future reference if needed. 

Q: If I make a night drop during the upgrade timeframe, when will it be processed?  
A: It will be posted on November 3rd

Q: If I have a payment due on November 1, how do I make sure it is paid on time? 
A: If it is an automatic payment, it will run as scheduled on the 1st. 

Q: Will I be able to see my past account history online? 
A: No, so we recommend you keep a copy of your most recent statements. 

Q: Will my account alerts still work? 
A: No, you will need to set these up again.

Q: How will loan applications be processed on November 1st and 2nd?
A: They will be reviewed on November 3rd

Q: Will I be able to contact the credit union when the branch offices are closed? 
A: Yes, please feel free to call us at (402) 494-2073 between 8:30 AM and 5:00 PM.